Returns & Exchanges

At Official Pix, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all items in their original, unworn condition. If your new look isn't perfect, our hassle-free process ensures you can secure the right fit or a full refund quickly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unwashed and unworn apparel with original tags attached into the original shipping bag or a sturdy box.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and secure it firmly to the outside of your return package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.